Please contact customer service by email : <info@mode9nv.com>
Yes. You can return items that purchased on sale.
For further information please kindly reviews our Return Policy.
All orders receive have an orders number. This will be required if you choose to return the products.
For further information please kindly reviews our Return Policy.
Please email Returns at <info@mode9nv.com> within fourteen (14) calendar days of the purchase date to obtain a RETURN AUTHORISATION (RN) number.
After receiving your RM number, please return the item securely in its original packaging within fourteen (14) calendar days, or a maximum of twenty-eight (28) calendar days from the date the Goods were delivered to you. Please include a copy of your proof of purchase and RN number inside the package in order to expediate the processing of your return.
For further information please kindly reviews our Return Policy.
If you are not completely satisfied with your purchase, please do not worry. You may return it to us for a full refund.
For further information please kindly reviews our Return Policy.
Upon receiving your item, our returns department will inspect the condition of your item. We will confirm by email that everything is present and in its original condition to ensure its eligibility for refund.
Our team endeavors to process refunds as quickly as possible. However, please allow at least seven (7) calendar days from the receipt of your item to process your return. We will complete the processing of the refund within fourteen (14) calendar days of receiving your item.
We will confirm by email once the return process is complete and refund issued to the payment method you used to place your order. Refunds may take 1-2 billing cycles to appear on your bank or credit card statement, depending on your credit card company.
For further information please kindly reviews our Return Policy.
Can i return item without the original package
Can i return item if it was purchased on sale?
What if i received a defective or damaged item?
Do I need a receipt to return the item?
What is the return process?
Are there any items that can not be returned?
When will i get my refund back ?
All watches are covered by the manufacture international warranty. As long as it meet the manufacture warranty guideline, for more information please reviews the guarantee booklet provided with the watches at the time of purchase.
Yes please kindly email: <info@mode9nv.com>
Yes, most brand are sold with two years international warranty. However certain brands offer one years while others can offer up to five years.
Our repair department will need to verify the necessary repair required and will provide you with a quote to do the work. If you are happy with the cost for the repair we will carry out the repairs and get the watch back to you as quickly as possible.
Please see here the warranty period for each brand.
No.
Do your warranty repair my items?
I bought an item and i no longer want it anymore. Can i return it?
Do products brand have different warranty?
What happens after my warranty expires?
How long does warranty last?
Are watch battery covered under warranty?
Please email us at :<info@mode9nv.com>
If you suspect your parcel has gone missing, please contact our Customer Service & Sales Team at info@mode9nv.com with your order reference. When returning a parcel, always obtain proof of postage from the post office to ensure you’re covered.
Please email us at <info@mode9nv.com>
Please email us at <info@mode9nv.com>
Yes you can track your order. Please kindly review the dispatch confirmation. A tracking number is provided. Please use this tracking number to track your parcel through the following sites:
Please kindly review the dispatch confirmation you will have received at the time of shipping.
A date of shipment and a date of delivery are provided.
Please email us at <info@mode9nv.com>
If, for some reason, your order cannot be fulfilled we will contact you.
Yes you can.
At the time of purchase, you will have the option to add a personalized message.
If you require gift wrapping, please kindly email us at <info@mode9nv.com> with your order reference number after you have placed the order.
How can i cancel my order?
I think my package is lost.
I received the wrong item. What can I do?
My item arrived damaged.
Can I track my order?
When will my order arrive?
I’m having trouble placing an online order.
What happens if my order cannot be fulfilled?
Can I add a gift message?
We use Royal Mail and DHL
Within the UK we offer:
Free Delivery for orders over £100 Through Royal Mail.
Tracked 48 Royal Mail for £6.00.
Next Day delivery through Royal mail special delivery for £12.00
For International shipping we offer:
Royal Mail International with insurance up to £250.00
DHL International with insurance up to £5,000
We offer FREE worldwide shipping for orders over £750
We aim to have your parcel delivered in 1-10 business days, however this is dependent on your location and the type of delivery you have chosen at checkout.
To qualify for next day delivery, you must order before noon (12:00pm) the day before.
This is dependent on the choice you made at checkout, product and the pricing. Please see the tracking number you received by email.
Delivery must be made to the Billing Address of the Payment Card. Please note that we are unable to deliver to P.O. Boxes.
Royal mail offer insurance for International shipping up to the value of £250
DHL offer insurance for International shipping up to the value of £5,000
Yes we ship worldwide.
Please contact the shipping company through their designated customer support services
Royal Mail: 03457 740 740 or Royal Mail contact form
DHL: 0344 248 0012 or DHL Contact form
Royal Mail allows you to rearrange the time and date of delivery.
DHL allows you to rearrange delivery date.
Please review the information on the applicable courier website
Your package can be delivered to a different address providing the alternative address was submitted during the time of purchase.
Royal Mail and DHL will leave a calling card detailing where your package currently is and the steps you can currently take in getting your package back.
What carriers do you use?
What delivery options do you have?
Will my order be shipped with Royal Mail or DHL?
Can you ship to a PO box or BFPO address?
Do you include insurance?
Do you offer International shipping?
What should I do if my order hasn’t been delivered yet?
Can i choose a day and time for my delivery?
Can my order be redirected while shipping?
Can my package be delivered to an alternative address?
What happens if I’m not in for my delivery?
